WHEN WILL I RECEIVE MY ORDER?
Items except for “Instant” items are shipped to us first for authentication and verification before being delivered to you. It will take 1 business day for processing and handling. It will typically take 1-4 business days (M-F) for orders to be delivered to a buyer located in Australia.
Items labeled “Instant” have already been authenticated and verified and ship directly from our facilities to you. Excluding deliveries to PO boxes and military bases, it will typically take 1-4 business days for an “Instant” item ordered with standard shipping to be delivered to a buyer located in Australia.
Next Day shipping is a shipping option for “Instant” items available only to buyers located in Australia, excluding PO boxes and military bases. It will typically take 1 business day for an “Instant” item ordered before 11:00 am PT with Next Day shipping to be delivered to a buyer located in Australia, and 2 business days for an “Instant” item ordered after 11:00 am PT with Next Day shipping to be delivered to a buyer located in Australia.
Some apparel and accessory items have been pre-verified and authenticated and ship directly from our trusted retail and boutique partners, while other apparel and accessory items are shipped to us first for authentication and verification before being delivered to you. It will typically take 1-4 business days for an apparel or accessory item order to be delivered to a buyer located in Australia.
For international orders, delivery times vary due to customs. For items with a delivery address in the People’s Republic of China, import duties will be included at checkout for buyers who enter their national identification number and the items will be delivered duty paid (i.e., no additional duties should be required to be paid upon delivery). For all other international orders and for items with a delivery address in the People’s Republic of China where a buyer does not enter their national identification number, import duties are not included, and you will be responsible for them upon arrival.
HOW DO I PLACE AN ORDER?
Browse items for sale, select your size, and tap “Buy.” After you tap buy, enter your contact information, select a payment option, and your items will soon be on their way to you.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept several methods of payments. If you purchase items in Australia, we accept American Express, Discover, JCB, MasterCard, and Visa. Alternate methods of payment include Apple Pay, Google Pay, PayPal, Affirm (Australia only), Afterpay (Australia only), and Alipay.
WHAT IS AFFIRM AND HOW DO I USE IT?
We’ve partnered with Affirm to offer financing for Australia-based users, so you can get the items you want now and pay later. Simply select Affirm at checkout, provide basic information, and get approved instantly. Pay over 3, 6, or 12 months with rates between 10-30% APR.
CAN I PAY IN MY LOCAL CURRENCY?
All fees are listed in AUD dollars unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or AUD dollars. If you opt to pay in your local currency:
We’ll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
If you return a purchase that was purchased in your local currency, you will receive VitalGlo Credit in the amount you paid in your local currency converted to AUD.
Offers can only be made in AUD at this time. We may display approximate conversions to help you make the best offer.
Selling is only available in AUD at the time.
Some payment methods may not be supported.
Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. VitalGlo takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase or return.
I’M HAVING ISSUES PURCHASING. WHAT DO I DO?
Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds, or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please contact us for additional assistance.
WHY IS THERE A $1 CHARGE ON MY CREDIT CARD STATEMENT?
When you update payment or shipping information on your account, you may see a pending transaction of $1 appear on your credit card statement. This is a temporary authorization hold to verify your payment method that will be reversed automatically, typically within 5-7 business days.
HOW CAN I DELETE A PAYMENT METHOD ON MY ACCOUNT?
If you have the VitalGlo app, you can remove a payment method from your account by navigating to the Payment screen on the checkout page for an item and swiping left on the payment method you wish to delete, and then selecting the “delete” button that appears next to the payment method that you swiped left on. Please note that if you are using the VitalGlo app on Android, you will not be able to delete a payment method following these steps if it is the only payment method saved on your account.
If you are unable to delete a payment method from your account following these steps or if you need any assistance with deleting a payment method from your account, please contact us.
HOW DO I KNOW IF THE ITEMS ARE REAL?
We work hard to ensure all items sold on VitalGlo are 100% authentic and offer an Assurance of Authenticity. If we determine items you purchase are inauthentic or they are not as described, we’ll notify you and offer a full refund.
HOW MUCH DOES THE ASSURANCE OF AUTHENTICITY COST?
We want you to feel comfortable when you purchase on VitalGlo, which is why we offer the Assurance of Authenticity at no additional cost to you.