At VitalGlo, we want you and your furry friend to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return or exchange policy under the following conditions:
Returns:
- If you wish to return an item, you have 30 days from the date of purchase to request a return.
- The item must be in its original condition, unused and in its original packaging.
- To initiate a return, please contact us at [email protected] with your order number and reason for the return.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
- If your return is approved, we will initiate a refund to your original method of payment within 3-4 business days.
- The return address is: 226 Pitt Street, Sydney NSW 2000, Australia.
Exchanges:
- If you wish to exchange an item, you have 30 days from the date of purchase to request an exchange.
- The item must be in its original condition, unused and in its original packaging.
- To initiate an exchange, please contact us at [email protected] with your order number and the item you wish to exchange.
- Once we receive and inspect the item you wish to exchange, we will notify you of the approval or rejection of your exchange.
- If your exchange is approved, we will ship out the replacement item within 3-4 business days.
Shipping Costs:
- Shipping costs for returns and exchanges are free.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving your order to request a replacement.
- We may require photo evidence of the damaged or defective item before we can approve a replacement.
- We will cover the cost of shipping for the replacement item.
We reserve the right to refuse any returns or exchanges that do not meet the above criteria. If you have any questions or concerns, please do not hesitate to contact us at [email protected].